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🔒 Legal Document

Privacy Policy

How PakhiGST collects, uses, stores and protects your personal and business data.

📅 Last Updated: August 27, 2026 🇬🇧 Applicable in India 🔓 Piyush608 IT Research
Summary: PakhiGST collects only the information necessary to provide our GST software services. We never sell your data to third parties. Your business data belongs to you.

1 Information We Collect

1.1 Account & Registration Information

When you register for PakhiGST, we collect: full name, email address, mobile number, business name, GSTIN, PAN number, and billing address.

1.2 Business Data

To provide our services, we process data you enter into the software including: customer and vendor details, invoices, purchase orders, inventory records, employee data, payroll information, financial ledgers, and GST returns data.

1.3 Technical & Usage Data

We automatically collect: IP address, browser type and version, operating system, pages visited, features used, session duration, and error logs. This helps us improve the software and troubleshoot issues.

1.4 Payment Information

Payment transactions are processed by our PCI-DSS compliant payment partners (Razorpay / PayU). We store only the last 4 digits of your card, billing address, and transaction reference numbers. We never store full card numbers or CVV codes.

2 How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: Providing GST billing, accounting, inventory, payroll and all other software features you have subscribed to.
  • E-Invoice & E-Way Bill: Transmitting invoice data to NIC (National Informatics Centre) portal for IRN generation as required by law.
  • GSTN Compliance: Generating GSTR reports and supporting your GST return filing obligations.
  • Account Management: Sending subscription invoices, renewal reminders, and account security alerts.
  • Customer Support: Responding to your support requests, resolving technical issues, and providing training.
  • Product Improvement: Analysing usage patterns to improve features and user experience.
  • Legal Compliance: Maintaining records as required by Indian tax laws and the Information Technology Act, 2000.

3 Information Sharing & Disclosure

We do not sell your personal or business data to third parties.

We share information only in the following limited circumstances:

3.1 Government & Regulatory Bodies

Invoice data is shared with NIC/GSTN as required for e-invoice generation. We comply with all data sharing requirements under the CGST Act, 2017 and related notifications.

3.2 Service Providers

We engage trusted service providers including: cloud hosting providers (for data storage), payment processors (Razorpay/PayU), email/SMS delivery services, and analytics tools. All service providers are contractually bound to protect your data.

3.3 Legal Requirements

We may disclose information in response to a valid court order, subpoena, or government request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

4 Data Storage & Security

All data is stored on servers located in India (or as selected during setup). We implement industry-standard security measures:

  • AES-256 encryption for data at rest
  • TLS 1.3 encryption for data in transit
  • Role-based access controls (RBAC) within the software
  • Automated daily backups with 30-day retention
  • Two-factor authentication (2FA) available for all accounts
  • Regular security audits and penetration testing
  • Physical security controls at data centres
Despite these measures, no internet-based system can be guaranteed 100% secure. We encourage you to use strong passwords and enable 2FA on your account.

5 Cookies & Tracking

PakhiGST uses cookies and similar technologies to:

  • Essential Cookies: Maintain your login session and remember your preferences (cannot be disabled).
  • Analytics Cookies: Understand how features are used to improve the software (can be disabled).
  • Marketing Cookies: Show relevant ads on third-party platforms (can be disabled).

You can manage cookie preferences in your browser settings. Disabling essential cookies may affect software functionality.

6 Your Rights & Choices

Under India's Personal Data Protection framework and applicable laws, you have the right to:

  • Access: Request a copy of all personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your account and personal data (subject to legal retention requirements).
  • Portability: Export your business data in standard formats (CSV, PDF, JSON).
  • Objection: Opt out of marketing communications at any time.
  • Grievance: Lodge a complaint with our Grievance Officer (details in Section 11).

To exercise any of these rights, contact us at privacy@piyush608.in with your registered email address. We will respond within 30 days.

7 Data Retention

Data TypeRetention PeriodReason
Account & profile dataDuration of subscription + 3 yearsLegal and tax compliance
Invoice & financial data8 years from transaction dateGST Act record-keeping requirement
Support chat logs2 yearsQuality and training purposes
Technical logs90 daysSecurity and debugging
Deleted account data30 days post-deletionRecovery grace period

8 Third-Party Services

PakhiGST integrates with the following third-party services. Each has its own privacy policy:

  • NIC / GSTN Portal: For e-invoice IRN and GSTR filing — gst.gov.in
  • Razorpay / PayU: Payment processing
  • Google Analytics: Website usage analytics
  • WhatsApp Business API: Customer support and notifications

9 Children's Privacy

PakhiGST is a business software platform intended for use by adults and businesses. We do not knowingly collect personal information from individuals under 18 years of age. If you believe a minor has provided us personal information, contact us immediately at privacy@piyush608.in.

10 Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. When we make material changes, we will:

  • Update the "Last Updated" date at the top of this page
  • Send an email notification to registered users
  • Display an in-app notification for 30 days

Your continued use of PakhiGST after the effective date of any changes constitutes your acceptance of the updated policy.

11 Contact & Grievance Officer

For privacy-related queries, data requests, or to lodge a grievance:

Grievance OfficerPiyush Kumar
Emailprivacy@piyush608.in
Phone+91-7905834592
AddressPiyush608 IT Research, 6th Avenue, Gaur City 1, Greater Noida, UP – 201009
Response TimeWithin 30 days of receiving your request

📞 Questions About This Policy?

Contact our privacy team. We respond within 30 days.

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