✅ Our Commitment: We believe in fairness. If PakhiGST does not work for your business within 7 days of purchase, we will refund you in full — no questions asked.
1 Refund Overview
At PakhiGST, we strive to provide the best GST software experience. However, we understand that our product may not be suitable for every business. This Refund Policy outlines when and how you can request a refund for your subscription.
| Plan Type | Refund Window | Refund Amount |
|---|
| Monthly Plan (First Purchase) | 7 days from payment | 100% of subscription fee |
| Annual Plan (First Purchase) | 7 days from payment | 100% of subscription fee |
| Monthly Plan (Renewal) | 3 days from renewal date | 100% of renewal amount |
| Annual Plan (Renewal) | 7 days from renewal date | Pro-rated for unused months |
| Add-on Features | 7 days from purchase | 100% if unused |
| Enterprise / Custom Plans | As per contract | Per signed agreement |
Note: All refunds are processed minus applicable bank/payment gateway charges (typically 2–3% of transaction value). GST paid on subscription fees is non-refundable as it has already been remitted to the government.
2 Eligible Refunds
You are eligible for a full or partial refund in the following situations:
✅
7-Day Satisfaction Guarantee (New Customers)
If you are a first-time subscriber and decide PakhiGST is not right for your business within 7 days of your initial payment, you are entitled to a full refund. Simply contact support with your reason.
🔧
Technical Issues (Service Failure)
If PakhiGST experiences critical technical failures that prevent you from using core features (GST billing, GSTR computation) for more than 72 consecutive hours, and we are unable to resolve the issue, you are entitled to a pro-rated refund for the affected period.
⚠
Accidental / Duplicate Payment
If you were charged twice for the same subscription due to a payment system error, we will refund the duplicate charge in full within 5 business days upon verification.
📈
Annual Plan Early Termination (Valid Reason)
For annual plan subscribers who cancel after the 7-day window but within 3 months of purchase, we offer a pro-rated refund for remaining full months, subject to a 10% processing fee, on a case-by-case basis.
3 Non-Refundable Situations
Refunds will NOT be provided in the following situations:
- Requests made after the applicable refund window has expired
- Subscription fees for periods already used (except in service failure cases)
- GST component of any subscription fee
- Accounts suspended due to violation of our Terms and Conditions or Acceptable Use Policy
- Change of mind after the 7-day window on annual plans
- Failure to use the software during the subscription period ("I forgot to use it")
- Issues arising from third-party API downtime (NIC portal, GSTN portal) that are outside our control
- Data loss due to user error (accidental deletion, incorrect data entry)
- Add-on features that have already been activated and used
4 Cancellation Policy
4.1 Monthly Plans
You may cancel your monthly subscription at any time. Cancellation takes effect at the end of your current billing month. You retain full access to all features until the end of the paid period. No further charges will be made after cancellation.
4.2 Annual Plans
You may cancel your annual subscription at any time. Cancellation prevents auto-renewal at the next annual period. You retain access until the end of your paid annual period. Refunds for the remaining period require a formal request within the eligible window.
4.3 How to Cancel
Cancel your subscription through: Account Settings > Subscription > Cancel Plan, or by contacting our support team at billing@piyush608.in or WhatsApp +91-7905834592.
5 Refund Process & Timeline
Once your refund request is approved:
| Payment Method | Refund Timeline |
|---|
| Credit / Debit Card (Visa / Mastercard) | 5–10 business days |
| UPI (Google Pay, PhonePe, Paytm) | 3–7 business days |
| Net Banking | 5–10 business days |
| Wallet (Paytm Wallet etc.) | 1–3 business days (to wallet) |
| NEFT / RTGS (manual transfer) | 2–5 business days |
Refunds are processed to the original payment method used. We will send you a confirmation email when the refund is initiated.
6 Subscription Upgrade / Downgrade
6.1 Upgrading
When you upgrade your plan mid-cycle, you pay the pro-rated difference for the remaining days in your current billing period. You get access to higher-tier features immediately.
6.2 Downgrading
When you downgrade your plan, the change takes effect at the start of your next billing cycle. No credit or refund is issued for the remaining days of your current higher-tier plan, but you retain higher-tier access until the end of the period.
7 Annual Plan Refunds
Annual plan subscribers receive a discounted rate compared to monthly billing. Refund terms for annual plans:
- 0–7 days: Full refund (100%) minus payment gateway charges
- 8–30 days: 75% refund of remaining subscription value
- 31–90 days: 50% refund of remaining subscription value (case-by-case)
- After 90 days: No refund (access continues until annual period ends)
Note: The annual discount you received will be factored into any pro-rated refund calculation.
8 Trial Period
If we offer a free trial, no payment is required during the trial period. At the end of the trial:
- Your data remains accessible for 30 days without a paid subscription
- If you choose not to subscribe, no charges are made
- Trial accounts cannot request refunds as no payment was collected
9 Exceptional Circumstances
We evaluate exceptional circumstances on a case-by-case basis. Situations that may qualify include:
- Serious illness or medical emergency (with supporting documentation)
- Business closure or insolvency (with supporting documentation)
- Natural disaster or force majeure events
- Significant software functionality issues not resolved within 14 days of reporting
To request a refund under exceptional circumstances, email billing@piyush608.in with subject line "Exceptional Refund Request" and include your order ID and supporting documentation.
10 How to Request a Refund
To initiate a refund request:
- Email billing@piyush608.in with subject: "Refund Request – [Your Order ID]"
- Include: your registered email address, subscription plan, payment date, order/transaction ID, and reason for refund request
- Our billing team will acknowledge your request within 24 hours
- Approved refunds are processed within 2–3 business days of approval
- You will receive a refund confirmation email with the transaction reference